21st century supply chains (SC21) > Certification and Quality Improvement > Improve quality

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Improve quality

SC21 objectives

To agree a common industry standard for measuring quality performance and promote common tools and techniques for improvement.

Measures of quality performance

Measures develop so far for quality performance are based on manufacturers with further work to be done in services organisations. The measures are based on variation from low volume, high variety to high volume, standard product manufacturers.

Minimum standards develop for recognition under SC21 are currently:

From January 2010 these would be raised to reflect the exacting requirements of some of the major aerospace and defence organisations worldwide:

Quality metrics update (113.4 KB)

Quality performance is calculated as follows:

 

In exceptional circumstances, to accommodate low volume, high variety SC21 manufacturers or service providers, customers may agree different measures from these. In this case, the levels for recognition will be agreed following consultation with customers and the SC21 project team who will seek consistency of interpretation.

Improvement tools & techniques

The SIG is currently investigating and assessing quality tools and techniques in the areas of:

• Quality systems diagnostics,
• Root cause and corrective action.