What is SC21? 
Development and performance21st century supply chains (SC21) > Development and performance > Diagnostics
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The diagnostic review is used to understand where the organisation is positioned on its business excellence maturity or lean operation deployment.
What are the benefits?
- Helps an organisation identify its current position and determine future directions and priorities.
- Allow comparisons with the achievements of other organisations.
- Encourage an organisation to monitor its progress on a regular basis.
- Assess whether all members of a management team have the same view of the organisation's achievements and weaknesses.
- Create a focus for agreeing improvement priorities.
- Ensure that the organisation is not over-stressed by too many improvement actions.
- Provides a benchmark against recognised models for excellence.
- Evaluates the use and effectiveness of key processes, tools & techniques in the business.
- Identifies strengths and opportunities in a structured programme of continuous improvement.
Two improvement frameworks have been agreed by SC21 companies to form the basis of a standard approach to supply chain development, these are:
- Determining Excellence (an EFQM publication Ref: ISBN 90-5236-098-7)
- manufacturing excellence
Where an organisation engaged on SC21 has already undertaken diagnostics similar to Manufacturing and Business Excellence, we will actively commit to avoiding duplicate diagnostics. Companies which have already adopted equivalent models to Manufacturing and Business Excellence, and are demonstrating positive results as a consequence of these equivalent models, should have this work recognised by the SC21 teams.
Where this situtation arises, companies may chose to do a gap analysis with Business and Manufacturing Excellence and focus new improvement activities on the perceived gaps, if any. In order to meet the criteria for recognition (bronze, silver and gold), the SBAC's Development and Performance SIG will review the alternative model(s) being used so that the alternative approach being used can be calibrated against the SC21 recognition criteria. This will be undertaken on a case by case basis at the request of an SC21 signatory.
Determining excellence
Determining Excellence is the recommended SC21 approach for small to medium companies. Larger companies would be expected to benefit from a detailed assessment against the EFQM Excellence Model.
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SC21 Business Excellence Process Overview v3 (361.5 KB) |
Manufacturing excellence
This approach has been developed from 'lean manufacturing' / 'just in time' philosophies. Both the manufacturing excellence and determining excellence diagnostics will be delivered through joint or self analysis between companies or supply chain groupings. The output from the diagnostic activity is used as an input to the joint, sustainable improvement plan. As well as identifying opportunities for improvement there are scoreboard mechanisms embedded in both the determining excellence and manufacturing excellence models which enable benchmarking and comparisons with other organisations to be conducted.
Manufacturing excellence overview presentation
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Manufactuing Excellence Process Overview v5 (586.1 KB) |
Tools and techniques
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set-up reduction, 7 quality tools, statistical process control (306.1 KB) |
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visual control and job standardisation (271.6 KB) |
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5s, 7 wastes and Kanban (266.0 KB) |
IMPORTANT: deployment and use of diagnostic tools
To ensure consistent deployment and licensing control of the diagnostic tools a programme of training is required prior to use, further details are available from the SC21 project team.
Acknowledgment
The methodology used in the Business Excellence diagnostic is based on the EFQM Excellence Model. SC21 acknowledges the EFQM copyright and is grateful for the permission granted to reproduce the EFQM Excellence Model in full within this document.
For further information see the following websites : European Foundation for Quality Management and British Quality Foundation
R The EFQM Excellence Model is a registered Trademark.